Thumbs up for how a pair of Southeast Tire Suppliers - Appalachian Race Tire, and Performance Tread - responded to an issue.
This past weekend at Sebring, I had a horrible experience. The wrong Hoosier tires were sent for my FC - wrong compound (R35 vs R60A), wrong construction (Radial vs Bias Ply). Since there were other large events around the SE that weekend, Hoosier wasn't able to support this event and they contracted with Performance Tread to take care of mount and balance. After discovering the error, and a bit of back and forth with my explaining that these were the wrong tires, and Jim getting confirmation from ART that there was indeed a mistake, I had no other option but to withdraw since there were no other tire options on the truck.
Needless to say, I was a "bit irritated".
Performance Tread dismounted the wrong tires and took care of the disposal of the takeoffs. No charge.
I sent a note to Appalachian Race Tire with a summary of the issue and received a call from "Big John" who acknowledged the error and basically made me whole for my expenses for the weekend.
While the time investment and the loss of the event are unrecoverable, I am very happy with the way that ART stepped up, and did what they could to ensure that a customer was satisfied with their response.
In my 20 years of working with ART this is the first error I have ever experienced, and their response to the problem is exemplary. Performance Tread refused to take my cash for the dismounting and disposal, even though it wasn't their fault either.
I have nothing but respect for these organizations and the way they responded. A plus players.
John