Bilstein "Service" contact
A question that has been asked before BUT "THEY", being Bilstein, have relocated to a different facility in California, so the answer phone says, but after maybe a dozen attempts to talk to an actual human being having failed I am getting concerned.
Eric Langbein sent in a full car set of Bilsteins for my Crossle 30F over the winter, luckily holding on to a virtual spare set of admittedly mismatched, at least the lengths were identifiable as 2 fronts and 2 rears, and the one conversation I had with anyone there, Bilstein, said they were on a 10-12 week turnaround.
I have had excellent service and response and turn around in the past but things seem to have changed.
Anyone with any recent first had experience or advice much appreciated.
Such as a direct line to a living breathing responsive person.
I leave multiple phone messages with multiple extensions and send emails as the voice greeting for one of them requests, all no reply.
I adore Bilstein shocks, guess I better stop messing them up if and when I ever get the full set all revalved and rebuilt back if this is how they are anymore.....
Help !
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Originally Posted by Charles Warner
Graham