FYI:

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HELP!

As some of you may be aware, we have been having some serious email problems for the past three weeks. Many emails are not making it to us and a significant number of our outgoing emails are coming back "undeliverable". Since you know how much I like to type, you can imagine how frustrating this is for me. I currently have couple of hundred emails backed up because it seems pointless to write a response, sometimes a lengthy one, and then have it kick back.

The problem seems to be twofold. The first is that somehow the settings on our network system have become altered and are creating some filtering of emails from some service providers. Additionally there are some very serious problems with our local phone line provider, Qwest. Together these problems are creating a situation that our network provider says are the worst they have ever seen in a system. The long and short is that this could take a while to sort out.

All of you that get this message, which could be just a handful or everyone, could help us out by spreading the word about the problem via team.net, evolution list, or any other means. Please suggest that folks contact us via the toll free phone number, 1-800-770-2055, or the Solo Dept fax number,
1-303-694-3654. If they have sent an email in the last couple of weeks it would probably be wise to fax it to us. At least in this way we can continue to provide some level of customer service while this problem gets sorted out. I never thought I'd get to the point that I missed email. Oh well, I guess stranger things have happened.

Thanks.

H.

Howard Duncan
SCCA Rally/Solo Project Manager
303-779-6622, FAX 303-694-3654
1-800-770-2055
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